New Arrival by Donna Leah Designs

FAQs

How to send in your return/exchange?

  1. Indicate on your invoice which item(s) you are returning and the reason for the return.
  2. Pack your item(s) and invoice into a bag or box (ideally the original delivery box).
  3. Send us back the package
  4. All returns should be sent to the sender address.
  5. Returns are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed.

What is the refund policy?

Because you have enough to worry about right now..

 We will accept returns within 30 days for a full refund  and within 60 days for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

Returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

How to track your returns?

You will receive an email confirmation once your return has been processed.